New Incoming Chat

Triggered when there is a new incoming direct chat.

WEBHOOK chat:incoming:new

Example

{
  "event_type": "chat:new",
  "chat": {
    "id": 123456,
    "name": "John Smith",
    "phone": "[phone]",
    "jid": "[e-mail]",
    "is_group": false,
    "closed": false,
    "read": false,
    "labels": [
      "<string>"
    ],
    "unattended_customer": false,
    "chatgpt_autoresponse_enabled": false,
    "whatsapp_account_id": "[e-mail]",
    "chat_url": "https://app.timelines.ai/chat/123456/messages/",
    "created_timestamp": "2024-01-08 10:35:18 +0200",
    "last_message_uid": "afa9d4dd-978d-4a14-aa1b-bd65c272e645",
    "last_message_timestamp": "2024-01-08 10:35:18 +0200",
    "responsible_name": "Agent Brown",
    "responsible_email": "[e-mail]",
    "previous_responsible_name": "Agent Jones",
    "previous_responsible_email": "[e-mail]"
  },
  "whatsapp_account": {
    "id": "[e-mail]",
    "phone": "[phone]",
    "connected_on": "2024-01-08 10:35:18 +0200",
    "status": "active",
    "account_name": "Some account",
    "owner_name": "Agent Smith",
    "owner_email": "[e-mail]",
    "disconnected_on": "2024-01-08 10:35:18 +0200"
  }
}

Authorizations

Authorization · string · header · required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Body

application/json

event_type · enum<string> · required

Webhook code name

Available options: chat:new, chat:incoming:new, chat:outgoing:new, chat:responsible:assigned, chat:responsible:unassigned

Example:

"chat:new"

chat · object · required

Show child attributes

whatsapp_account · object · required

Show child attributes

Response

200

Receiver accepted the event